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FAQ: 3.1 General
apri
Do you offer outsourcing?
Only Full-Outsourcing. Lifeware is the ideal partner for third arty administration. Third party administration consists of the following activities: aathematics
  • Design of new and flexible life insurance products.
  • Redesign of existing life insurance products.

Information Technology

As an Application Service Provider we combine software, hardware and networking technologies to deliver applications through a web-based interface in a hosted environment; in this way you don't have to worry about Hardware and Software updates that are made day-by-day.

Business processes

We help you design and simplify your business process with the purpose of eliminating activities that don't add value to the business processes and to help you save money. One of the main advantages is to have an integrated business process from the front office to the back office:

  • Front Office Process: the distributed sales channel creates, configures and transmits an insurance offer to the Back Office using our web- based application.
  • Back Office Process: this main process is composed of the Apply and the Production Process. The Apply Process allow you to start the risk analysis without re-writing, re-controlling, and re-introducing a contract proposal while the Production Process allow you to manage all the daily tasks (administrative mutations, premium collections and batches) starting from the electronic contract.

Back office

We take care on your behalf of your non-core business activities, allowing you more freedom to specialize, innovate and pursue excellence in your market.

apri
What do the cost and pricing models look like?
Lifeware’s pricing model is clear and transparent and shows that Lifeware fully believes in its service’s strengths and shares the risks with its customers. With Lifeware’s pricing model the customers know that there are only two types of costs to face: - Lifeware's set-up fees: include the design of life insurance products, the definition of the business processes and the desired customization. - Lifeware's recurrent fees: flexible, based on a combination of pay-per-use depending on the number of sold policies and the number of policy events.

Lifeware’s pricing model is clear and transparent and shows that Lifeware fully believes in its service’s strengths and shares the risks with its customers. With Lifeware’s pricing model the customers know that there are only two types of costs to face:

  • Lifeware's set-up fees: include the design of life insurance products, the definition of the business processes and the desired customization.
  • Lifeware's recurrent fees: flexible, based on a combination of pay-per-use depending on the number of sold policies and the number of policy events.
Together with some clients Lifeware is experimenting with a new pricing model. Since Lifeware proposes itself as an ideal partner in the Third Party Administration Lifeware doesn’t simply just want to be paid by its customers but wants to help them to grow and develop their business. In fact, with the new pricing model Lifeware finances the project’s development costs so the customer doesn’t have to pay the development costs up front. In place of a one-shot payment the customer pays a yearly amount. This pricing model is interesting for Lifeware too since a deferred payment distributed over several years assures Lifeware’s survival in the middle to long term.
apri
What are the customer’s hardware and software requirement?
A partnership with Lifeware allows Lifeware’s customers to concentrate on what differentiates their business, and makes their business model special. Lifeware’s Application Service Provider combines software, hardware and networking technologies to deliver applications through a web-based interface in a hosted environment: that means that the customer only needs to have a Personal Computer with an Internet Browser.
apri
What kind of support does Lifeware provide?

We take care on your behalf of your non-core business activities, allowing you more freedom to specialize, innovate and pursue excellence in your market. The Lifeware’s typical support activities are:

  • Technical Hotline
  • Scheduled activities: premium collection and payment
  • Printing activities
  • Monitoring 24x7
  • Business alerter
  • Statistics
  • System improvements.
Until today Lifeware doesn't offer 1st Level Support but only a technical hotline combined with 2nd level support. In the future, if it becomes necessary, Lifeware is ready to widen its service to offer 1st level support.
apri
Is it possible to purchase the software?
No it isn’t.
apri
Which IT security measures are used?

It is not easy to answer to this question in so little space. It is advisable to read the Lifeware’s Security Concept. In a few words Lifeware uses:

  • Firewall
  • SSL
  • Backup
  • DB
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Is there an emergency planning and if yes, which measures take place?
Yes, ASP through application servers redundancy, DB-Server through a second machine.
apri
How many servers does Lifeware make available for each customer?
It depends on the Service Level Agreement. For each customer a backup machine is always available.
apri
Which backups and restore strategies are used?

It is not easy to answer this question in so little space. It is advisable to read the Lifeware’s Security Concept. In a few words Lifeware’s strategy is:

  • Monthly backups
  • Daily backups
  • Restore plan.
apri
Which authentication measures are implemented?
128 bits encoded authentication or secure id type authentication.
apri
Is there documentation about the testing procedure?
Yes
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Is there a test environment?
Yes.
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Where are the responsibilities for the correctness of the results?
By Lifeware!
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How does the change-request procedure work?
  • System customizations are documented in the customer’s intranet platform (WIKI).
  • Contract mutations are documented and managed directly in Lifeware’s Management System with the task “Job for Lifeware”.
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Which medias and formats are used for the data exchange?
SWIFT, Debit Direct, DTA, HTML, (S)FTP, CSV, XML
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Is the scanning process and the printing policy contained in the service?
It depends on the Service Level Agreement.
apri
Which documents are scanned? Is it possible to scan inbound correspondence?
Any paper-based document can be scanned and managed in the system alongside electronic versions. The quantity and the types of documents to be scanned depend on the customer needs.
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Who is responsible for the indexing of the scanned documents?
The customer.
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Which filing possibilities does the system offer?
The system offers the possibility of archiving all the incoming or outgoing documents. The documents are usually filed in the object-oriented database in Pdf format.
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In which format are documents printed?
The system offers the possibility of having different formats type depending on the document type. If the document (e.g. an offer) has to be printed on a local printer, the document’s format will be PDF; if the document is a policy that has to be printed on a central printer, the document’s format will be postscript.
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